The 2017 Edelman Trust Barometer revealed that trust is in crisis around the world. Things have worsened since then and the trust deficit issue deters many prospective employees from wishing to embark on a long-term career. So an Employee Satisfaction Survey run in conjunction with the Board review is an opportunity to measure the strength and importance of management/staff/customer relationships at a time when, the rapidly changing environment is demanding companies to reshape and innovate their service offerings at a time which coincides with widespread industry de-staffing, as technology rapidly replaces the compelling face-to-face customer relationships that have traditionally characterised many industries